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Our team of experienced leaders in sales, marketing, call center management, training and development will evaluate objectively each customer touch point in your process, defining each department's role in the overall service delivery process. We believe contact centers that implement and focus on a customer centric approach to the overall service delivery work more effectively because the whole organization becomes involved and accountable for the customer experience.
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| SELECTED WORKSHOP DETAILS |
| Customer Service 101 |
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The Art of Problem Solving Through Effective Questioning
Discover how to identify and solve business problems, learn techniques to become a creative and effective problem solver, and feel confident in your questioning skills to offer the right solution to your customer.
 What You Will Learn:
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The importance of questioning strategies
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How to ask effective questions to get the right results
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The art of effective questioning techniques
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How to plan, frame, and ask the right question
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How to develop options to your customer to negotiate the right results
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How to overcome the emotions to actively solve the problem
- How to identify the two styles of listening
Workshop Details
- Four-hour workshop / plus one-hour post workshop skills practice (for those who choose to participate) using applicable work scenarios from your organization to practice the new listening skills and identify any knowledge gaps in the process
- Maximum 25 attendees
- Audience: this workshop is developed around problem solving for the service/support representatives who communicate with the customer.
NOTE: Please fill out the following form completely in order to request more information about this workshop.
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