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EVANS CONSULTING GROUP

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TELEPHONE DOCTOR®
ATLANTA
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CUSTOMER SERVICE 101
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    Call Quality Evaluations

 
Houndsville Business Animations

 


COMPLETE 18 MODULE DVD TRAINING LIBRARY

America's Favorite Customer Service Training Series

The 18 Module Complete DVD Library is our flagship training package which is currently helping tens of thousands of organizations worldwide. Hosted by Customer Service Expert Nancy Friedman, this series will add instant credibility and proven content to your next customer service training workshop, staff meeting or training class. These skill-driven courses will give your managers and supervisors the flexibility to train on a variety of communication topics for months, without repeating content. This library will save hundreds of hours of preparation time and is equally effective in a self-study environment - for employees who choose to learn on their own or are located in geographically dispersed offices.

Each training module features broadcast-quality production values and offers easy-access chapter points. Users have the option of viewing each DVD course in its entirety or watching selected segments to focus on specific skills. All titles include a comprehensive leader's guide to ensure the facilitation goes smoothly along with 25 desktop reminder cards so your team can take the teaching points from each module back to their work area for reinforcement. Also included are one-year duplication rights for the accompanying participant workbooks and accompanying PowerPoint - with the option to renew after that period. Click here for detailed information on our ancillary material.
 

Business Friendly Customer Service  
 

 
Preview the first few minutes of each title by selecting that screenshot.  




 

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To register for our workshops or learn more about our on site workshops, please call us at (770) 442-3365 or email us. We would love to hear from you!


Request a Free Preview of the Telephone Doctor DVD Training Program by simply filling out our short request form. (just click above)
 


VIDEO LIBRARY

Simply put, this series of classroom training tools will add instant credibility and proven content to your next customer service workshop, staff meeting or training class. The comprehensive collection of titles will give your trainers, managers and supervisors the flexibility to train on a variety of subject for months without ever repeating. In addition, this material will save hundreds of hours of preparation time. These DVD video programs are equally effective in a self-study environment, for employees who choose to learn on their own or are located in a remote location.

The Complete DVD Training Library Library includes 18 skill-driven customer service training modules. Individually, these titles are $495 each and most organizations choose to save nearly 50% by ordering the Complete DVD Training Library Library for $4,490!

Each video training module in this series features broadcast-quality production values and includes a comprehensive leader's guide to ensure the facilitation goes smoothly along with 25 desktop reminder cards so your team can take the teaching points from each module back to their work area for reinforcement. Each title also includes one-year duplication rights for the accompanying participant workbooks with the option to renew after that period.