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The Customer Service 101 Remote
Monitoring Program is designed to monitor
your inbound customer calls.
KEY COMPONENTS OF
REMOTE MONITORING:
- A customized monitoring program will be developed around
your current monitoring system.
- If you currently don’t use or have access to a monitoring
system, we will simply call in to your contact center and
record the call from our end. In either case – we
use a detailed monitoring evaluation form developed around
your specific specifications.
- We work with you to identify your customer’s expectations
and to determine what a quality call is considered.
- We will incorporate the identified customer expectations
and "quality call components" into an evaluation
form focusing on the specific performance measures.
BENEFITS FOR SMALL AND MID-SIZED COMPANIES:
Reduces Cost and Time: Our
remote monitoring program is an excellent option for both
small and mid-sized companies to reduce the cost and time
involved in managing an in-house QA Department.
Objectivity From An External Viewpoint:
We are not biased by internal issues that may impact
a team lead or supervisors perception of individual performance.
Professional Coaching: We also
provide you with a professional coach who can help you or
your management team to develop an ongoing coaching and counseling
program for your reps.
To learn more about our Remote Monitoring service, please
call us at (770) 772-7377 or email
us. You'll be glad you did!
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