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CUSTOMER SERVICE 101
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Houndsville Business Animations

 


MANAGEMENT DEVELOPMENT

A Question of Evidence
The Behavior-based Interview

NewMarket Learning
It's a fact. Some candidates shine at the interview but don't work out on the job. Interviewers can easily be impressed by a candidate's apparent abilities, but if they fail to probe into what that individual has actually achieved, they can fall into an expensive trap. They end up confusing experience with performance. This DVD-based training course explains the benefits of behavior-based interviewing. Behavior-based interviewing is a method of establishing that a candidate possesses the competencies you're hiring for based on evidence of past behavior. This method differs from other common interview techniques such as asking only hypothetical or biographical questions. Interviewers will learn to:

  • Plan, conduct and review interviews using a competency approach
  • Prepare behavior-based questions and evaluate candidate replies
  • Uncover evidence of past performance by using "the power of you"
  • Make notes for post-interview reference and delivering feedback

$995 includes complete course featuring 22 minute DVD, comprehensive leader's guide and PowerPoint presentation. Click here to request a full length preview of this program.



A.I.M. For Development
Setting Personal Development Objectives that Work
NewMarket Learning
Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers.....an exercise in putting meaningless objectives down on some form.

This powerful DVD-based course will change all that.

A.I.M. For Development will help your managers to become effecting at learning how to A.I.M. for better development plans.

A.I.M. stands for:

  • Aspirational - ask questions to find out what people want from their careers
  • In Our Interests - ensure the objective is aligned with your organization's needs
  • Measurable - agree on a yardstick to judge whether the objective is a success, so results are unambiguous

$995 includes complete course featuring 18 minute DVD, comprehensive leader's guide and PowerPoint presentation. Click here to request a full length preview of this program.


Please call us at (770) 772-7377 or email us if you have any questions. You'll be glad you did!
 
 

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SPECIALIZED
CONSULTING

"Evans Consulting Group specializes in two business disciplines. We are a customer service consulting firm and we also specialize in marketing strategy and planning services. We help companies improve customer relations and improve bottom line performance by designing and implementing call centers that are more responsive and less costly. Evans Consulting Group also can help you design and implement more effective marketing strategies, that will build your market share, and increase long-term profits.

- Evans Consulting Group