Evans Consulting Group « return to home page 
 
EVANS CONSULTING GROUP

EVANS CONSULTING
    Marketing
    Planning
    Implementation
    About Us

TELEPHONE DOCTOR®
ATLANTA
    Instructor Led Workshops
    Open to the Public Workshop
    Complete DVD Training Library
    e-Learning Series
 »»   Discussion Catalyst® Series
    Business Animations
    Call Quality Evaluations
    Management Development

CUSTOMER SERVICE 101
    Mystery Shopping
    Benchmarking
  Customer Satisfaction Audits
    Remote Monitoring
  Call/Contact Center
    Cust. Service Certification
    Call Quality Evaluations

 
Houndsville Business Animations

 

 
DISCUSSION CATALYST® SERIES

Experience the power and magic of group discussion at your next training class!
These popular training tools each feature eight thought-provoking vignettes based around a common theme. Each training scene will challenge your team to brainstorm solutions to the performance issues portrayed. The vignettes serve as the discussion points and you are there to moderate and steer the class. Learnbywire.com

 
YOU'LL FIND THIS FORMAT EXTREMELY BENEFICIAL:
 »»   It's Powerful and Interactive - Blame it on human nature but people are much more likely to buy into the desired outcome if they assisted in establishing the solution.
 
 »»    Real Word Examples -Over and over we hear the same comment..."Hey, that actually happened to me!" These scenes also serve as great meeting openers.
 
 »»   One Size DOESN'T Fit All -This format offers a perfect venue to customize a set of solutions based on your unique workplace policies.
 
 »»    Face it, everyone has an opinion - It's much more engaging to be involved in the solution as opposed to being instructed what to do.
 
 »»    It Easily Complements Your Existing Training Programs -No matter how your current class is structured, these flexible programs will provide you with a venue to gain feedback and determine how well your trainees are progressing.
 

     
VIDEOS AVAILABLE FROM THE DISCUSSION CATALYST® VIDEO SERIES:

 


To register for our workshops or learn more about our on site workshops, please call us at (770) 442-3365 or email us. We would love to hear from you!  

 


Request a Free Preview of the Telephone Doctor DVD Training Program by simply filling out our short request form. (just click above)
 


e-LEARNING

Whether you're a small or medium-sized businesses, with 20 to 1,500 employees, you can enjoy a comprehensive e-Learning platform loaded with all the content and features enjoyed by Fortune 500® organizations.

Get 24/7 access to up to 1,600 web-based courses spread amongst a diverse variety of soft skills, management development and technical training topics.