FIVE-MODULE CERTIFICATION SERIES FOR CUSTOMER SERVICE SPECIALISTS

The objective of our certification program is to develop the core competencies of Customer Service Specialists so they do a better job of communicating with your customers. Our focus is on the specific customer contact channels including inbound contact center environments, self service, case management/tracking, email, voicemail and inbound/outbound telephone calls. Participants must successfully complete each two hour module for certification.

- MODULES CONTAINED IN THIS SERIES:

• THE IMPACT OF FIRST AND LAST IMPRESSIONS
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• CUSTOMER CONTACT ETIQUETTE
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• EFFECTIVE COMMUNICATION AND LISTENING SKILLS
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• HANDLING IRATE CUSTOMERS - DEFUSING ANGER
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• CORE TEAM IMPACT - EACH PART REPRESENTS THE WHOLE
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KNOWLEDGE AND EXPERIENCE

For more than 12 years, we have helped leading companies improve the performance of their most valuable asset - their people.

Our training programs will help you turn your customer service team into knowledgeable, skilled and proactive performers.

Your representatives will walk away with a true understanding of the value of customer retention. They will fully comprehend the impact they have on your company’s bottom line.
 

To learn more about our Customer Service Certification, please call us at (770) 772-7377 or email us. You'll be glad you did!